Warranty Policy

VASTDAWN 3-Year Limited Warranty Policy

All VASTDAWN lighting fixtures are covered by a 3-year limited warranty against defects in materials and workmanship. This warranty applies to the original purchaser and is non-transferable.

Note: LED bulbs are consumable items and are not covered under this warranty.

What’s Covered

This warranty covers defects in materials and workmanship under normal residential use, including:

  • Wiring errors and electrical components

  • Switch and dimmer failures

  • Loose, missing, or damaged structural parts

  • Premature corrosion

  • Paint, plating, or finish defects

What’s Not Covered

This warranty does not cover damages caused by misuse, abuse, neglect, accidents, or external factors, including:

  • Improper or non-professional installation

  • Power surges, lightning strikes, or electrical spikes

  • Exposure to extreme temperatures, high humidity, or harsh outdoor weather conditions (unless specified for outdoor use)

  • Unauthorized repairs or structural modifications

  • Commercial use or rental applications

How to File a Warranty Claim

We're here to help! If you encounter any issue covered under our 3-year warranty, simply follow these steps:

  1. Email our global support team at info@vastdawn.com (or reach out via WhatsApp at +86 18826005240).

  2. Please include the following information in your message:

    • Your original order number

    • Clear photos or a short video demonstrating the issue

    • Proof of purchase (such as your order confirmation email or invoice)

Our team will respond within 24–48 hours (on business days) to guide you through the next steps—whether it involves sending a replacement part, a full product replacement, or providing further technical assistance.

We stand behind our products and want you to love your VASTDAWN lighting for years to come.

CONTACT US

For any technical support or warranty questions, please contact our team:

  • Email: info@vastdawn.com

  • WhatsApp: +86 18826005240

  • Address: Starlight Alliance, Zhongxing Avenue, Guzhen Town, Zhongshan City, Guangdong Province, China